Our Contract With You

1.1 When you ask to join MEplace by filling an Application Form, we review your Application Form once you return it to us. If we accept your application, we will confirm acceptance in writing by sending you a confirmation email that includes a copy of your Application Form, a link to these terms and conditions, other forms requesting details about your child, our policies (as detailed in the Application Form, and as amended from time to time, in accordance with these terms and conditions), and details of the fees payable for our services (together, the “Contract Documents”). 

1.2 Once you acknowledge that you have read these terms and conditions, we will confirm acceptance in writing by sending you a contract confirmation (“Contract Confirmation”). You may cancel your contract with us following Clause 7 of these terms and conditions.

1.3 Your contract with us comprises the Contract Documents and any documents referred to in these terms and conditions. Any other statements about MEplace or our services, or any representaions or undertakings not set out in the Contract Documents, will not form part of this contract unless agreed with you in writing before you send us your Application Form. 

1.4 If we accept your application, you must pay a non-refundable £100 administration fee and your deposit (as set out in our Membership Fees List) within five days or you may lose your place.

1.5 Your deposit will be returned after your child leaves our nursery or if you decide to terminate this Contract according to clause 7.1, subject to any deductions which we make pursuant to clause 7.4.


MEplace and Our Services

2.1 We provide childcare services through our nurseries for children aged between 1 year and 5 years.

2.2 Our nurseries are registered with Ofsted. Our nurseries will be inspected by Ofsted and follow EYFS guidelines. You can find full details at www.ofsted.gov.uk 

2.3 Your contract is with us, Me Place Limited (company registration number 11523885). Our registered office address is “Unit B, 7, Meldola Yard, E9 5NW”. You can contact us at any time by post to our registered office or by using the telephone and contact details provided to you, which are also available on our website. 

2.4 We will start providing the childcare services to you on the date specified in the Contract Confirmation, or such other date as we may agree in writing between us during our opening hours (as amended in our sole discretion), which are available on our website. We will give you as much notice as possible if we change our opening hours.  

2.5 Our services do not include babysitting services. If you arrange babysitting services with any of our employees, you acknowledge that this is done entirely at your own risk and that we accept no liability in relation to such arrangements. 


MEplace's Obligations

3.1 We agree that we will:

3.1.2 provide the childcare services at the agreed times (subject to any days when the nursery is closed);

3.1.3 give you regular updates on your child’s progress when requested; and

3.1.4 notify you as soon as possible if there are any days on which your child’s nursery will be closed.


Your Obligations

4.1 You agree that you will: 

4.1.1 let us know as soon as possible if there are any changes to the information provided in your Application Form; 

4.1.2 let us know as soon as possible if your child is suffering from a contagious disease. Your child must not attend nursery if they are suffering from a contagious disease; 

4.1.3 let us know as soon as possible if your contact details change; 

4.1.4 keep us informed as to who will be collecting your child from our nursery. We will require proof of identity if the person collecting your child does not usually collect them and we will not allow your child to leave our nursery unless we are sure you have authorised the person collecting them; 

4.1.5 if your child becomes subject to a court order, provide us with a copy of the court order; 

4.1.6 let us know as soon as possible if you cannot collect your child on time;

4.1.7 let us know as far in advance as possible of any dates on which your child will not be attending the nursery.  No refunds or credit notes will be offered in relation to any such absences; and

4.1.8 comply with our policies available on our website www.meplace.co (as amended from time to time).



5.1 Our Fees are charged monthly and must be paid on a monthly basis, in advance. We will send you an invoice for the first month’s fees one month in advance of your child’s start date at nursery.  Full details of our current fees are contained in our Membership Fees List. We may review and change these fees at any time but shall inform you of the revised amount at least 8 weeks before it takes effect. If you do not wish to pay the revised fee, you may end this contract by giving us 8 weeks notice in writing to the Nursery Manager. 

5.2 Our Fees include our nursery services, provision of breakfast, lunch, dinner and snacks, water and resources (including nappies, wipes and teaching materials).

5.3 No refunds will be given for periods where your child is absent because of illness or holidays. Our nursery is closed on bank holidays, weekends (subject to pre-arranged weekend services), and on 6 inset days per year. These days have already been taken into account when calculating the Fees. The designated inset days shall be three consecutive working days following Christmas and preceding New Year's Day, as well as the last three consecutive working days in August of each year. Any alterations to these inset days will be notified via the ‘Famly App’ in December for the subsequent year.

5.4 Except for the deposit, all payments made under this contract must be paid by direct debit, childcare voucher or through the early years funding entitlement. 

5.5 If you fail to make a payment in full by the relevant due date at our absolute discretion we reserve the right to charge you interest on your late payment at an interest rate of 8% per annum (calculated daily) above our bank’s base rate for every day your invoice remains unpaid.



6.1 Without prejudice to clause 7.6, you agree that we may suspend the childcare services: 

6.1.1 By giving two week’s notice, if you fail to pay any fees by the relevant due date; 

6.1.2 Immediately, if you breach any terms of our parent code of conduct outlined in our policies, which have been shared with them prior to enrolment.

6.1.2 Immediately, if your child’s behaviour at the nursery is deemed by us to endanger the safety and wellbeing of our staff or the other children at the nursery. 

6.2 If we cannot agree a suitable approach for your child to return to nursery within one month, we may terminate this contract.


Cancelling Your Contract

7.1 You may end this contract at any time, giving us at least 2 months’ written notice.

7.3 You must inform us of your decision to cancel this contract by telling us this clearly in writing (e.g. a letter sent by post or email).

7.4 If you cancel your contract in accordnace with the provisions of this clause 7, your deposit will be reimbursed to you within 14  working days after your child’s last day at MEplace minus any Fees or costs which you owe us. You shall be required to pay a top up if the deposit does not cover the amount of any monies which you owe to us.

7.5 Any reimbursements due to you will be made using the same method of payment as you used to make your payment to us and you will not be charged any additional fees as a result of this refund, other than the amounts contemplated above. 

7.6 We may immediately end this contract if:

7.6.1 you have failed to pay your fees by the relevant due date; 

7.6.2 you have breached any of your obligations under this contract and you have not or cannot put right that breach within a reasonable period of time of us asking you to; 

7.6.3 you behave unacceptably when interacting with our staff; 

7.6.4 your child’s behaviour endangers the safety and wellbeing of our staff or any of the other children at the nursery; or 

7.6.5 we take the decision to close your child’s nursery. 

We may end this contract on providing you with two month’s written notice (which shall include any period of suspension) following any breach by you of our parents code of conduct (as referred to in clause 6.1 above).

7.7 You may immediately end this contract if:

7.7.1 we have materially breached any of our obligations under this contract and we have not or cannot put right that breach within a reasonable period after you have drawn it to our attention; or 

7.7.2 we suffer any event of insolvency. 


General Terms

8.1 We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and would not inform you if we made such a report. 

8.2 We shall not be in breach of these terms and conditions or liable for any failure to provide the childcare services if such failure results from events, circumstances or causes beyond our reasonable control. In such a situation, we keep you regularly updated until alternative arrangements are in place.

8.3 If you have any concerns regarding the services we provide or wish to make a complaint, please discuss these with your child’s keyworker. If these concerns or complaints have not been resolved to your satisfaction, please contact the Nursery Manager. 

8.4 We may make changes to these terms and conditions from time to time, and we will notify you in writing (including by email) if we make any changes to these terms and conditions.  If the changes are significant, we will give you as much notice as possible in advance of the changes taking effect.  

8.5 These terms and conditions, and our contract with you, are governed by English law and both of us agree to submit to the exclusive jurisdiction of the English courts to deal with any matters arising out of or in connection with the contract.


Data Protection

9.1 The General Data Protection Regulation ((EU) 2016/679) (the “GDPR”) sets out our duties in relation to any personal data (as defined in GDPR) which you share with us under this contract.  Where we receive any personal data, we shall ensure that we fully comply with the provisions of the GDPR and will only process the personal data to fulfil our obligations under this contract. We will: 

9.1.1 be lawful, fair and transparent in relation to how personal data is collected, stored and processed; 

9.1.2 ensure we only collect personal data for specified, explicit and legitimate purposes; 

9.1.3 use all commercially reasonable efforts to ensure all personal data that we hold is accurate and correct; 

9.1.4 ensure we do not hold personal data for longer than is necessary for the purposes it was collected (being the fulfilment of our contractual and legal obligations to you and your child); 

9.1.5 take appropriate technical and organisational security measures to protect personal data; 

9.1.6 take all reasonable steps to ensure all partners, contractors and third parties who process any personal data on our behalf do so in accordance with the requirements of the GDPR; 

9.1.7 process personal data in a manner that ensures such personal data is kept safe and secure, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage; 

9.1.8 ensure all personal data provided to us shall only be used for the purposes of fulfilling our obligations under this contract, fulfilling our legal obligations (including our safeguarding duties and responsibilities) and any other express instructions you provide to us. Except for where such is required in order to fulfil our legal obligations (including our safeguarding duties and responsibilities), we shall not process or disclose any personal data you supply to us in any ways without your explicit prior consent; 

9.1.9 process personal data in line with your rights under the GDPR and in accordance with the terms of our privacy policy (available on our website www.meplace.co). Our privacy policy explains what your rights are under the GDPR and how you can exercise those rights in relation to any personal data we hold about you or your child.


Membership Fee List

Kindly check each location's page for the most up-to-date pricing information.

All Nursery Membership types require a relevant deposit to be held by us in accordance with our Terms and Conditions and payable online within 5 working days of receiving Contract Confirmation.  

*To be pre-arranged and agreed - subject to additional terms and conditions as determined by the company from time to time

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